Keep Them

The Ultimate Roadmap to Repeat Business

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Course Summary

Unlock the secrets to building loyal client relationships in 'Keep Them: The Ultimate Roadmap to Repeat Business.' With a beach road trip as our guide, you'll learn how to exceed client expectations, tackle challenges with confidence, and turn negative experiences into growth opportunities. Discover how the Kano model and persuasion principles like reciprocity and social proof can help you create meaningful connections that clients will return to again and again.

BONUS CONTENT:

WORKSHEET:
Build Your Client Experience

GUIDE:
My 3 Favorite Client Excitement Ideas

VIDEO:
The Client that Ruined 2019


IN THIS CLASS:

  • Princples of the Kano Model for Client Experience
  • The psychology of persuasion: reciprocity, scarcity, and social proof
  • Fostering meaningful client engagement
  • Handling negative client experiences

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Course Curriculum

Teresa Porter

Course Pricing